Product-specific Privacy Notices. As Nord Business products cater to different customer needs, they may process different personal data points during their performance. The following links provide further information about:
Additional information on your personal data may also be indicated in contractual terms, supplemental privacy statements, or notices.
Our Services are intended for use by organizations (businesses) and are provided on the basis of the Terms of Service. In addition, Nord receives information (including some personal data of End Users) from Customers’ while operating the Services. If your organization (e.g., employer or other entity that entered into the agreement with us) provides you with access to our Services (e.g., create an account or connect to the Services by other means), you are identified as an end user ("End User") and your use of our Services is subject to your organization's policies (if any). Please note that in such a case your organization (our Customer) is the data controller of your personal data.
The following information about the End User is provided to us when the Customer uses our Services:
Account information. On behalf of our Customers, we process: End Users’ full name, telephone number, email, professional information (position, represented entity’s information) account registration, login information, subscription information, basic device information (e.g., device name, IP address, OS, advertising id), application diagnostics, connection timestamps, IP addresses. Please note, that Nord receives this information as a data processor from the Customer and processes this personal data on behalf of the Customer instruction (which in this case acts as a data controller) and in order to ensure proper Service provision, e.g., to send you important updates and announcements related to the use of our Services.
We collect (directly from you, third parties or your interactions, use, and experiences with our Services/Website) and use the information for the following purposes:
Information related to the conclusion and performance of the Agreement
Payment related information
Nord processes personal data to a limited scope and based on the following legal grounds:
Service providers. We use third-party service providers to help us with various operations, such as IT, servers, marketing, customer support, data storage, website customization, website analytics, accounting, legal, agency, and others. As a result, some of these service providers may process your personal data.
Partners. Sometimes our partners, for example, distributors, resellers, managed service providers, and app store partners might also process your personal data. In such cases, the procedures established by them (e.g., terms of service and privacy policies) will apply to such relationships.
We also partner with third parties to display advertising on our Website or to manage our advertising on other sites. These partners help us deliver more relevant ads and promotional messages to you, which may include behavioral, contextual, and generic advertising. We and our advertising partners may process certain personal data to help us understand your preferences so that we can deliver advertisements that are more relevant to you.
Your personal data may be processed in any country in which we engage service providers and partners. When you use our Services and Website, you understand and acknowledge that your personal data may be transferred outside of the country where you reside.
Other Nord group companies. We share your personal data with other Nord group companies to carry out our daily business operations and to enable us to maintain and provide our Services to you. In accordance with applicable law, we may also share your contact information with Nord group companies for the marketing of their products’ purposes (you have a right to object to such transfer at any time).
Protection of our rights. We may disclose your data to establish or exercise our legal rights or defend against any legal claims or other complaints. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, and violations of our Terms of Service.
Business transfers. We may share your personal data in those cases where we sell or negotiate to sell our business or go through a corporate merger, acquisition, consolidation, asset sale, reorganization, or similar event. In these situations, Nord will continue to ensure the confidentiality of your personal data.
Requests from law enforcement institutions. Any request for data should follow an appropriate official legal process recognized by the laws of incorporation (e.g., mutual legal assistance treaty, letters rogatory). We carefully review each request to make sure it satisfies laws applicable to our company, laws of requesting country, international norms, and our internal policies.
Rectification. If you’d like to edit your information (e.g., change your email address), please contact our support team at [email protected].
Access/Deletion. If you wish to delete your personal data that we process or request to provide you with a copy of your personal data, please contact us at [email protected].
Opt-out. If you wish to unsubscribe from our marketing communication, you can opt-out at any time by clicking the "unsubscribe" link at the bottom of each email or contacting us at [email protected].
If you do not agree with the processing of your personal data by Nord, please do not use our Services and Website. You can request us to discontinue processing your personal data, in which case your data will be processed only as much as it is necessary to affect the discontinuation of your use of the Services (e.g., final settlement or deleting all personal data), or finalizing other our legal relationship with you (e.g., record keeping, accounting, processing refunds). Please note that we or our third-party service providers may be obliged to retain your certain personal data as required by law.
If you are using Nord Services as an End User and you want your personal data to be no longer processed by us, you should contact the Customer that granted you access to our Services.
To raise any other questions, concerns, or complaints about our privacy practices or about our processing of your personal data, please contact us as provided below (Section "Contact Us").
We maintain tight controls over the personal data we collect. Our dedicated IT security team has implemented appropriate physical, technical, and organizational measures to protect information about you against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure, or access and against all other unlawful forms of processing:
We maintain tight controls to protect information about you against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, and against all other unlawful forms of processing. However, no company can guarantee the absolute security of internet communications as no technology is completely bulletproof. By using the Services and Website, you expressly acknowledge that we cannot guarantee the 100% security of personal data provided to or received by us through the Services and that any information received from you through Websites or our Services is provided at your own responsibility. If you have any reason to believe that your interaction with us is no longer secure, please notify us at [email protected].
Nord will retain End Users’ data in accordance with the Customer’s instructions.
In cases when Nord acts as a data controller, it stores personal data only for as long as it is necessary for the original purpose of collection or legal requirements. We determine the appropriate retention period for personal data on the basis of the amount, nature, and sensitivity of the personal data being processed, the potential risk of harm from unauthorized use or disclosure of the personal data, if we can achieve the purposes of the processing through other means, and if the information is necessary for the execution of our legal rights, obligations and fulfillment of our other duties (for example, record and bookkeeping). When we no longer have a legal ground to keep your personal data, it will either be securely disposed of, or de-identified through appropriate anonymization means.
For more information about specific retention periods, please reach out to us at [email protected].
For users in European Economic Area ("EEA")
If you are a resident of EEA countries, you can exercise your rights as provided in the European Union's General Data Protection Regulation ("GDPR") by contacting us at[email protected]. To comply with the GDPR, we have also implemented appropriate contracts for international transfers, on the basis of the standard contractual clauses approved by the European Commission and other international models as required by local law.
For users in California
If you are a California resident, you can exercise your rights as provided in the California Consumer Privacy Act ("CCPA") by contacting us at[email protected]. As per definitions in the CCPA, please note that Nord does not sell, share, lease, or rent your personal information.
Nord does not knowingly collect or solicit personal data from anyone under the age of 18. If you are under 18, please do not attempt to send any personal data about yourself to us. If we acknowledge that we have collected and processed personal data from a minor under the age of 18, we will delete that data as quickly as possible.
If you have questions, requests, concerns, or complaints about how your data is being processed or personal data processing practices, please contact us via [email protected], or by writing to us at the following address:
On matters related to the processing of personal data, you may also contact our representative VeraSafe in the European Economic Area using the following details:
If you are located within the United Kingdom, you may also contact our representative VeraSafe in the United Kingdom:
Limitation of Liability. To ensure the security of personal data, we apply various technical, physical, and organizational security measures; however, it is your responsibility to exercise caution and reasonableness when using the Services and Website. You will be personally liable if your use of the Services or Website violates any third-party privacy, any other rights or any applicable laws. Under no circumstances is Nord liable for the consequences of your unlawful, willful, and negligent activities, and any circumstances that may not have been reasonably controlled or foreseen (please read the Terms of Service for more information).